Frequently Asked Questions
Everything you need to know about shopping with PoinsettiaStyle.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a return label.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our 'True-to-Fit' chart for the best results.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
Are your materials sustainably sourced?
PoinsettiaStyle is committed to ethical fashion. We work exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly fabrics wherever possible.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team.